Reports to: Commercial Director & Head of Operations

Role Overview: The Operations and Events Executive is responsible for driving new business through events while ensuring the smooth and efficient running of all bakery sites. This hybrid role combines proactive business development, full-cycle event management, and operational support across the company’s locations. Success in this position relies on exceptional communication, organisational skills, and the ability to balance strategic planning with hands-on execution.
Key Responsibilities

Business Development & Events

- Drive new business through corporate catering, brand activations, and private event hire.
- Proactively network and outreach to prospective event clients, building strong relationships and identifying new opportunities.
- Take full responsibility for events from initial client conversations to on-site delivery, ensuring exceptional client experiences.
- Oversee P&L for the events department, ensuring profitability and accurate costing. Hire and manage event and pop-up teams, sourcing both internal and external staff as needed.
- Coordinate with suppliers, production teams, social media, and the Commercial Director to deliver seamless events.
- Hands-on involvement in event setup and breakdown; occasional evening and weekend work required.

Operations Support

- Support the smooth running of all bakery sites through clear communication with site management and the Head of Operations.
- Assist with HR procedures, including onboarding, compliance management, and disciplinary processes.
- Foster a positive team culture and ensure clear communication between sites and management.
- Work closely with the quality manager to uphold product quality, customer service, and operational efficiency standards.
- Regularly review and update standard operating procedures (SOPs) to reflect best practices and support business growth.
- Analyse P&L statements and support site managers in identifying and implementing improvements.
- Support the rollout of new locations, products, or services, ensuring operational readiness.
- Manage compliance and risk, maintaining documentation for audits and ensuring adherence to food safety, health, and safety regulations.
- Lead or support ad hoc projects, including e-commerce initiatives and new site openings.

Who You Are

- Experienced in leadership, project management, or events coordination.
- Strong negotiation, client management, and relationship-building skills.
- Excellent organisational and multitasking abilities; able to manage multiple projects and deadlines simultaneously.
- Proactive communicator, comfortable with outreach and coordination across multiple teams and stakeholders.
- High attention to detail, from team selection to costings and process improvements.
- Financially literate, able to read and interpret P&L statements and manage budgets.
- Self-disciplined, reliable, and able to set an example for others.
- Forward planner who anticipates and addresses challenges before they arise.
- Flexible and hands-on, willing to work evenings and weekends as required by event schedules.

This is a new role within the company. We would like to provide more training opportunities within each role in the company to align with our value of improvement. This role is to create a structured approach to training but also deliver in person training from a single source. The Training Manager is responsible for designing, implementing, and evaluating training programs that ensure all bakery staff deliver high-quality products, exceptional customer service and high standards of cleanliness. This role will support the business’s rapid growth by standardising processes, supporting the onboarding of new team members, and fostering a culture of continuous learning and improvement.

This part-time role will be combined with a position within our bakeries, with approximately 50% of the time dedicated to training responsibilities. Support will cover 50% of this person's current role. What this looks like is dependent on who gets this role.
Reports to: CEO & Head of Operations

What to expect from the role

- Create and review training programmes for all members of staff encompassing practical kitchen skills, customer service workshops, people management, HR and compliance training (H&H Level 2).
- Support with the onboarding of new staff members from site managers to part time crumble artists.
- Assess Training Needs: Regularly identify and evaluate the training and development needs of staff at each site through job analysis, performance reviews, feedback from site managers, and customer feedback.
- Support Career Development: Provide ongoing learning opportunities, mentorship, and development pathways for staff looking to progress within the company
- Coordinate with Management: Work closely with site managers and head office leadership to align training initiatives with business goals and operational needs
- Organise training sessions and schedule workshops and activities for sites.
- Follow up and review learning and development for all team members and support them through feedback and training opportunities.
- New site openings - to be on site for new site openings and support the team thoroughly for the first few weeks of activation.

Who you are

- Health and Hygiene Level 2 or 3
Strong communication and interpersonal skills. - you will be working across sites with many different team members so being able to adjust your communication style is imperative to success.
- Experience in leadership, particularly to be able to mentor, motivate and coach people towards constant improvement.
- Adaptability and creativity in designing engaging, effective training for a varied workforce.
- Analytical skills to assess training needs and evaluate program effectiveness.
- Organised: you’ll be responsible for individual team members personal development. You’ll be working with managers on this.

Who we need: 1 x part-time team member to help with our busy periods

Location: Bicester Village
Start date: ASAP

Contract type: Fixed Term - until September

We are looking for kind, inclusive and confident people to join a new team (our first one outside of London)!

Baker/ Crumble Artist: The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake our delicious crumbles.

Any Humble Crumble team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.

You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).

A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.

A lover of change - we don’t like to sit still at Humble Crumble, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.

A multi-tasker - we proudly hand make everything here at Humble Crumble and need someone who can help keep the kitchen running seamlessly during busy service.

Friendly and engaging - our customers are like friends and we love to make them feel welcome. Humble Crumble should feel like home for our staff and customers.

Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!

A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.

A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?

Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

How to apply:
Email your CV and cover letter to careers@humble-crumble.com and please specify you are applying for the Bicester site!

Thank you!

Wage (Part-time): £13.15ph (+tips)

Benefits:
- Access to unlimited CBT and therapy through our wellbeing provider
- Referral incentive scheme of £250

Location: We are looking for a new part-time team member at our Camden and Covent Garden sites. Must be available Fridays and Weekends
Start date: Flexible

We are looking for kind, inclusive and confident people to join our team. At Humble Crumble we want to encourage you to achieve your potential and offer experiences to learn new skills and to progress into senior roles.

The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake our delicious crumbles.

This role is an important one: you may be the first interaction that our customers will have at Humble Crumble and how you guide them through our menu and suggest different flavour combinations will impact their whole crumble eating experience. Being upbeat and giving them a smile goes a long way.

Any Humble Crumble team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.

You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).

A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.

A lover of change - we don’t like to sit still at Humble Crumble, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.

A multi-tasker - we proudly hand make everything here at Humble Crumble and need someone who can help keep the kitchen running seamlessly during busy service.

Friendly and engaging - our customers are like friends and we love to make them feel welcome. Humble Crumble should feel like home for our staff and customers.

Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!

A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.

A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?

Job Criteria:

AS A CRUMBLE ARTIST

Desired Experience:
1 years experience in a bakery or commercial kitchen helpful. Having a passion for baking and all things patisserie desired.

Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

Thank you!