We’re looking for a dynamic and hands-on Area Manager to lead our growing network of Humble Crumble bakeries across London. You’ll be the go-to person for our London bakery managers — the problem-solver, the cheerleader, and the one who makes sure things just work. You’ll keep our teams connected, our standards high, and our bakeries buzzing with positive energy.

Who we are:

Humble Crumble is a crumble bakery — the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company where the day-to-day work is often fast paced and changes quickly. Our goal is to expand whilst improving the quality of our products, service, and importantly, the work environment within the company. We want to be a global leader in the hospitality industry that other companies look up to.

We are also a group of compassionate and direct people that want to bring each other up and work hard together. We look out for each other.

What you’ll do:

You’ll be the heartbeat of our London bakeries — supporting, inspiring, and guiding our managers to build happy, high-performing teams. From hiring brilliant people to making sure every crumble served is perfect, you’ll help our bakeries run smoothly and efficiently.

Here’s some specifics of the role:

- Lead and support our managers through weekly 1:1s, site visits, and hands-on coaching — making sure they feel confident, capable, and cared for
- Own recruitment and onboarding, finding the right people for our growing teams and ensuring every new starter begins their Humble Crumble journey on the right foot
- Keep performance on track — reviewing sales, labour costs, COGs, team happiness, and customer reviews, turning insights into action
- Champion consistency and compliance — preparing for audits, checking that systems are being used properly, and that bakeries are clean and safe
- Collaborate closely with our Product Quality and Training Manager to ensure our crumble standards stay sky-high and our teams are brilliantly trained
- Stay connected to the shop floor — jumping on a monthly bakery shift, signing off rotas, and stepping in when managers are on leave or need support
- Keep communication flowing — leading monthly bakery leadership meetings and making sure our people trackers and processes are up to date

If you do well, you may have access to higher-level roles within the company. As mentioned, we’re growing quickly and that means new roles become available — so it’s a great time to join the company.

Benefits

- A consistent work schedule with at least one weekend day off per week
- Apple products: Laptop, Phone
- Private healthcare (opt in) after probation is passed
- Access to unlimited CBT and therapy through our wellbeing provider
- Free crumble
- 28 days holiday per year
- Training & development opportunities (such as First Aid training, Mental Health First Aider courses, HR mentoring).

To apply, please email your CV and cover letter to careers@humble-crumble.com.

To lead one of our busy crumble bakeries. Your role is to train, support, and be a role model for how to work within the bakery - ensuring that customer service, hygiene, and Humble Crumble standards are consistently met.

Who we are:

Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment.

Who you are:

A kind, inclusive and direct leader with a passion for providing the best hospitality experience. You are interested in people development and building happy and efficient teams. You’re proactive and glad to get stuck in where you’re needed.

Essential Skills:

- Food Hygiene Level 2 or 3
- Minimum 1 year of commercial kitchen experience
- Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
- Minimum 1 year of team leadership experience
- Strong organisational and communication skills
- A proactive mindset and a passion for food and exceptional customer service

Desirable Skills:

- Bakery experience
- Experience in training and developing others
- Ability to read and interpret P&L reports

Key Responsibilities

Bakery Operations:

- Oversee the day-to-day running of the bakery, ensuring smooth operations and high hygiene, product and customer service standards.
- Manage orders for ingredients and packaging - either directly or via delegation.
- Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
- Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
- Pass all quarterly Food Alert audits and complete relevant actions. If applicable, pass landlord audits and complete relevant actions.
- Conduct daily due diligence checks and ensure the bakery team comply with food hygiene practices and standards.
- Ensure cleanliness of the bakery, storage areas, office, and bathrooms through effective delegation and training.
- Conduct product quality control through taste testing, temperature checks, and team training.
- Complete and send weekly quality control spreadsheets to the Quality Manager.
- Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
- Train new hires using company training software and train existing team members on seasonal specials and new recipes.
- Monitor and manage the bakery’s email inbox, responding appropriately and forwarding invoices to accounts.
- Identify and implement process improvements and efficiencies, documenting practices for future sites.
- Respond to Google reviews and customer feedback, sharing feedback with the team.
- Resolve customer complaints with professionalism and care.
- Collaborate with the Social Media Manager for on-site marketing activities and team communication.
- Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
- Monitor sales and staffing costs daily against KPIs.
- Review P&L reports and implement changes to meet performance targets.

People Management:

- Lead on all people management activities including:
- Return-to-work meetings
- Reporting absences
- Managing annual leave
- Implementing performance improvement plans (PIPs) when required
- Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
- Liaise with Head Office regarding staffing performance and bakery staffing needs.
- Hold regular 1:1s with team members to support their growth, give feedback, and ensure they’re thriving.
- Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
- Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.

Weekly Work Schedule

- 5 working days per week: Tuesday through Saturday, with occasional Sundays required.
- 3 weekdays: Split between morning admin/team development work (off shift) and afternoon work on the bakery floor (on shift).
- 2 full 8-hour shifts, including one weekend shift and one closing shift.

Benefits

- A consistent work schedule with one weekend day off per week
- Access to unlimited CBT and therapy through our wellbeing provider
- Private healthcare (opt in) after probation is passed
- Monthly performance-based bonuses
- Tips
- Free crumble
- 28 days holiday per year
- Training & development opportunities (such as First Aid training, Mental Health First Aider courses, HR mentoring).

Wage part-time: £13.85ph (+tips)
Wage full-time: £28,800 (+tips)

Benefits:
- Access to unlimited CBT and therapy through our wellbeing provider
- Referral incentive scheme of £250

Location:We currently don't have any vacancies BUT we are always on the lookout for talent so please email your CV and cover letter to careers@humble-crumble.com.
Start date: Flexible

We are looking for kind, inclusive and confident people to join our team. At Humble Crumble we want to encourage you to achieve your potential and offer experiences to learn new skills and to progress into senior roles.

The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake our delicious crumbles.

This role is an important one: you may be the first interaction that our customers will have at Humble Crumble and how you guide them through our menu and suggest different flavour combinations will impact their whole crumble eating experience. Being upbeat and giving them a smile goes a long way.

Any Humble Crumble team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.

You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).

A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.

A lover of change - we don’t like to sit still at Humble Crumble, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.

A multi-tasker - we proudly hand make everything here at Humble Crumble and need someone who can help keep the kitchen running seamlessly during busy service.

Friendly and engaging - our customers are like friends and we love to make them feel welcome. Humble Crumble should feel like home for our staff and customers.

Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!

A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.

A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?

Job Criteria:

AS A CRUMBLE ARTIST

Desired Experience:
1 years experience in a bakery or commercial kitchen helpful. Having a passion for baking and all things patisserie desired.

Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

Thank you!

Who we need: Full-time and part-time

Location: Bicester Village
Start date: We currently don't have any vacancies BUT we are always on the lookout for talent so please email your CV and cover letter to careers@humble-crumble.com.

Contract type: Fixed Term for 6 months initially

We are looking for kind, inclusive and confident people to join a new team (our first one outside of London)!

Baker / Crumble Artist: The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake our delicious crumbles.

Any Humble Crumble team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.

You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).

A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.

A lover of change - we don’t like to sit still at Humble Crumble, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.

A multi-tasker - we proudly hand make everything here at Humble Crumble and need someone who can help keep the kitchen running seamlessly during busy service.

Friendly and engaging - our customers are like friends and we love to make them feel welcome. Humble Crumble should feel like home for our staff and customers.

Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!

A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.

A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?

Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

How to apply:
Email your CV and cover letter to careers@humble-crumble.com and please specify you are applying for the Bicester site!

Thank you!