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Check out our current vacancies to join our growing dream team and connect with us on LinkedIn for company updates! To apply please email your CV and cover letter to careers@humble-crumble.com
PRODUCT QUALITY & TRAINING MANAGER
Location: On-site at our bakeries, and our team office in Shoreditch
Salary: £38,000
Reports To: CEO & Operations
Job Type: Full-Time
Summary of Role
As our Product Quality & Training Manager, you will be the single source of truth for how Humble Crumble products are made and served. You’ll own all training materials, ensure managers are equipped to train their teams, and deliver specialist workshops where needed. You’ll also safeguard food quality and allergen compliance across all sites, ensuring consistency as we grow.
This is a brand-new position created to invest in our people and their careers — an exciting opportunity for the right person to mould the role and make a lasting impact. It’s a super important role with direct influence on how our people learn, grow, and deliver excellence across all our bakeries. Our mission is to be the best dessert company in the world by providing the highest-quality product, exceptional customer service, and creating a positive work environment for our teams.
Who we are
Humble Crumble is a female-founded crumble bakery — the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always striving to be the best in our industry. We pride ourselves on focusing on one thing so that we can perfect it.
We also believe deeply in investing in our people and the skills they develop in their careers with us. That’s why we’ve created this new role — to give our teams the best training, support, and opportunities to grow with the business.
Who you are
You’re a technically skilled baker with a strong understanding of food quality management and training. You are an excellent communicator — in person and virtually — able to inspire confidence in managers and team members alike. You’re highly organised but also creative, finding fun and engaging ways to deliver training. You’re proactive, confident leading teams, and able to translate technical expertise into accessible, effective guidance. You’re also comfortable creating professional, visually engaging training resources using tools like Canva or Adobe Express.
Most importantly, you’re motivated by the chance to develop people and shape their skills and careers, knowing the impact this role will have across the business.
Essential Skills
Minimum 2 years in a commercial bakery or kitchen setting
Strong technical baking skills and attention to detail
Proven experience in food quality management or a product technical team
Strong understanding of food safety systems, allergens, and traceability
Level 2 Food Hygiene qualification
Experience creating, maintaining, and delivering training materials
Comfortable leading training sessions and presenting on camera
Excellent communication (verbal, written, and virtual)
Highly organised with strong time management skills
Creative approach to training design and delivery
Confident using tools such as Canva or Adobe Express to create training content
Desirable Skills
Familiarity with costing, stock systems, shelf life testing, food labelling, and supplier management
Confident using Google Sheets
Experience working in a multi-site food business
Level 3 Food Hygiene qualification
Key Responsibilities
Training
Own and update all training materials for Humble Crumble, ensuring clarity and consistency.
Create professional, engaging training resources using software such as Canva or Adobe Express.
Train bakery managers on how to train their teams, supporting them in rolling out effective training on-site.
Deliver monthly in-person training sessions at each bakery, focused on the monthly special (created by the CEO) and any bakery-specific training needed.
Run ad-hoc workshops — e.g. piping masterclasses, customer service training, or product presentation.
Ensure bakery managers are consistently using training materials and following best practices.
Support video-based training (YouTube/online guides) by presenting, demonstrating, or overseeing content creation.
Quality Management
Be the single source of truth for how Humble Crumble products should be prepared and presented.
Conduct regular visits to bakeries to monitor product quality, taste and team execution.
Lead quarterly quality control seminars and train quality champions at each site.
Monitor and address recurring customer complaints linked to product quality.
Manage and update allergen information for all menu items, ensuring accuracy and compliance.
Maintain supplier specification sheets and allergen matrices, communicating updates to managers.
Test and evaluate products from new and current suppliers to ensure top product quality.
Arrange shelf life testing and maintain supporting documentation for audits.
Oversee compliant food labelling and packaging information for all retail products.
Weekly Work Schedule
Monday to Friday role, with weekend work during key launches, events, or site-specific needs.
Based primarily at Old Spitalfields Market and our team office, with monthly visits to each bakery.
Flexibility required during new bakery openings — this may involve staying near the new site for several weeks to train the full team on-site. New locations may be anywhere in the UK and could also include Europe or the US.
Balanced schedule of in-person training, quality checks, and administrative work.
Benefits
A consistent work schedule (Monday–Friday, occasional weekends)
Access to unlimited CBT and therapy through our wellbeing provider
Private healthcare (opt-in) after probation
Free crumble
28 days holiday per year, including bank holidays
Ongoing training and professional development
To apply, please email your CV, cover letter and bakery portfolio to:
📩 careers@humble-crumble.com
Location: On-site at our bakeries, and our team office in Shoreditch
Salary: £38,000
Reports To: CEO & Operations
Job Type: Full-Time
Summary of Role
As our Product Quality & Training Manager, you will be the single source of truth for how Humble Crumble products are made and served. You’ll own all training materials, ensure managers are equipped to train their teams, and deliver specialist workshops where needed. You’ll also safeguard food quality and allergen compliance across all sites, ensuring consistency as we grow.
This is a brand-new position created to invest in our people and their careers — an exciting opportunity for the right person to mould the role and make a lasting impact. It’s a super important role with direct influence on how our people learn, grow, and deliver excellence across all our bakeries. Our mission is to be the best dessert company in the world by providing the highest-quality product, exceptional customer service, and creating a positive work environment for our teams.
Who we are
Humble Crumble is a female-founded crumble bakery — the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always striving to be the best in our industry. We pride ourselves on focusing on one thing so that we can perfect it.
We also believe deeply in investing in our people and the skills they develop in their careers with us. That’s why we’ve created this new role — to give our teams the best training, support, and opportunities to grow with the business.
Who you are
You’re a technically skilled baker with a strong understanding of food quality management and training. You are an excellent communicator — in person and virtually — able to inspire confidence in managers and team members alike. You’re highly organised but also creative, finding fun and engaging ways to deliver training. You’re proactive, confident leading teams, and able to translate technical expertise into accessible, effective guidance. You’re also comfortable creating professional, visually engaging training resources using tools like Canva or Adobe Express.
Most importantly, you’re motivated by the chance to develop people and shape their skills and careers, knowing the impact this role will have across the business.
Essential Skills
Minimum 2 years in a commercial bakery or kitchen setting
Strong technical baking skills and attention to detail
Proven experience in food quality management or a product technical team
Strong understanding of food safety systems, allergens, and traceability
Level 2 Food Hygiene qualification
Experience creating, maintaining, and delivering training materials
Comfortable leading training sessions and presenting on camera
Excellent communication (verbal, written, and virtual)
Highly organised with strong time management skills
Creative approach to training design and delivery
Confident using tools such as Canva or Adobe Express to create training content
Desirable Skills
Familiarity with costing, stock systems, shelf life testing, food labelling, and supplier management
Confident using Google Sheets
Experience working in a multi-site food business
Level 3 Food Hygiene qualification
Key Responsibilities
Training
Own and update all training materials for Humble Crumble, ensuring clarity and consistency.
Create professional, engaging training resources using software such as Canva or Adobe Express.
Train bakery managers on how to train their teams, supporting them in rolling out effective training on-site.
Deliver monthly in-person training sessions at each bakery, focused on the monthly special (created by the CEO) and any bakery-specific training needed.
Run ad-hoc workshops — e.g. piping masterclasses, customer service training, or product presentation.
Ensure bakery managers are consistently using training materials and following best practices.
Support video-based training (YouTube/online guides) by presenting, demonstrating, or overseeing content creation.
Quality Management
Be the single source of truth for how Humble Crumble products should be prepared and presented.
Conduct regular visits to bakeries to monitor product quality, taste and team execution.
Lead quarterly quality control seminars and train quality champions at each site.
Monitor and address recurring customer complaints linked to product quality.
Manage and update allergen information for all menu items, ensuring accuracy and compliance.
Maintain supplier specification sheets and allergen matrices, communicating updates to managers.
Test and evaluate products from new and current suppliers to ensure top product quality.
Arrange shelf life testing and maintain supporting documentation for audits.
Oversee compliant food labelling and packaging information for all retail products.
Weekly Work Schedule
Monday to Friday role, with weekend work during key launches, events, or site-specific needs.
Based primarily at Old Spitalfields Market and our team office, with monthly visits to each bakery.
Flexibility required during new bakery openings — this may involve staying near the new site for several weeks to train the full team on-site. New locations may be anywhere in the UK and could also include Europe or the US.
Balanced schedule of in-person training, quality checks, and administrative work.
Benefits
A consistent work schedule (Monday–Friday, occasional weekends)
Access to unlimited CBT and therapy through our wellbeing provider
Private healthcare (opt-in) after probation
Free crumble
28 days holiday per year, including bank holidays
Ongoing training and professional development
To apply, please email your CV, cover letter and bakery portfolio to:
📩 careers@humble-crumble.com
Location: On-site at Humble Crumble Bakery
Salary: £38,000-£40,000 (dependent on experience) + tips & bonus
Reports To: Operations Team
Job Type: Full-Time
Summary of Role
Salary: £38,000-£40,000 (dependent on experience) + tips & bonus
Reports To: Operations Team
Job Type: Full-Time
Summary of Role
To lead one of our busy crumble bakeries. Your role is to train, support, and be a role model for how to work within the bakery - ensuring that customer service, hygiene, and Humble Crumble standards are consistently met.
Who we are:
Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment.
Who you are:
A kind, inclusive and direct leader with a passion for providing the best hospitality experience. You are interested in people development and building happy and efficient teams. You’re proactive and glad to get stuck in where you’re needed.
Essential Skills:
- Food Hygiene Level 2 or 3
- Minimum 1 year of commercial kitchen experience
- Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
- Minimum 1 year of team leadership experience
- Strong organisational and communication skills
- A proactive mindset and a passion for food and exceptional customer service
Desirable Skills:
- Bakery experience
- Experience in training and developing others
- Ability to read and interpret P&L reports
Key Responsibilities
Bakery Operations:
- Oversee the day-to-day running of the bakery, ensuring smooth operations and high hygiene, product and customer service standards.
- Manage orders for ingredients and packaging - either directly or via delegation.
- Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
- Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
- Pass all quarterly Food Alert audits and complete relevant actions. If applicable, pass landlord audits and complete relevant actions.
- Conduct daily due diligence checks and ensure the bakery team comply with food hygiene practices and standards.
- Ensure cleanliness of the bakery, storage areas, office, and bathrooms through effective delegation and training.
- Conduct product quality control through taste testing, temperature checks, and team training.
- Complete and send weekly quality control spreadsheets to the Quality Manager.
- Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
- Train new hires using company training software and train existing team members on seasonal specials and new recipes.
- Monitor and manage the bakery’s email inbox, responding appropriately and forwarding invoices to accounts.
- Identify and implement process improvements and efficiencies, documenting practices for future sites.
- Respond to Google reviews and customer feedback, sharing feedback with the team.
- Resolve customer complaints with professionalism and care.
- Collaborate with the Social Media Manager for on-site marketing activities and team communication.
- Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
- Monitor sales and staffing costs daily against KPIs.
- Review P&L reports and implement changes to meet performance targets.
People Management:
- Lead on all people management activities including:
- Return-to-work meetings
- Reporting absences
- Managing annual leave
- Implementing performance improvement plans (PIPs) when required
- Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
- Liaise with Head Office regarding staffing performance and bakery staffing needs.
- Hold regular 1:1s with team members to support their growth, give feedback, and ensure they’re thriving.
- Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
- Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.
Weekly Work Schedule
- 5 working days per week: Tuesday through Saturday, with occasional Sundays required.
- 3 weekdays: Split between morning admin/team development work (off shift) and afternoon work on the bakery floor (on shift).
- 2 full 8-hour shifts, including one weekend shift and one closing shift.
Benefits
- A consistent work schedule with one weekend day off per week
- Access to unlimited CBT and therapy through our wellbeing provider
- Private healthcare (opt in) after probation is passed
- Monthly performance-based bonuses
- Tips
- Free crumble
- 28 days holiday per year
- Training & development opportunities (such as First Aid training, Mental Health First Aider courses, HR mentoring).
Location: On-site at Humble Crumble Bakery
Salary: £34,000 (dependent on experience) + tips & bonus
Reports To: Operations Team
Job Type: Full-Time
Summary of Role
Salary: £34,000 (dependent on experience) + tips & bonus
Reports To: Operations Team
Job Type: Full-Time
Summary of Role
To lead our busy Bicester Village kiosk. Your role is to train, support, and be a role model for how to work within the bakery - ensuring that customer service, hygiene, and Humble Crumble standards are consistently met.
Who we are:
Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment.
Who you are:
A kind, inclusive and direct leader with a passion for providing the best hospitality experience. You are interested in people development and building happy and efficient teams. You’re proactive and glad to get stuck in where you’re needed.
Essential Skills:
- Food Hygiene Level 2 or 3
- Minimum 1 year of commercial kitchen experience
- Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
- Minimum 1 year of team leadership experience
- Strong organisational and communication skills
- A proactive mindset and a passion for food and exceptional customer service
Desirable Skills:
- Bakery experience
- Experience in training and developing others
- Ability to read and interpret P&L reports
Key Responsibilities
Bakery Operations:
- Oversee the day-to-day running of the kiosk, ensuring smooth operations and high hygiene, product and customer service standards.
- Manage orders for ingredients and packaging - either directly or via delegation.
- Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
- Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
- Pass all quarterly Food Alert audits and complete relevant actions. If applicable, pass landlord audits and complete relevant actions.
- Conduct daily due diligence checks and ensure the bakery team comply with food hygiene practices and standards.
- Ensure cleanliness of the bakery, storage areas, office, and bathrooms through effective delegation and training.
- Conduct product quality control through taste testing, temperature checks, and team training.
- Complete and send weekly quality control spreadsheets to the Quality Manager.
- Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
- Train new hires using company training software and train existing team members on seasonal specials and new recipes.
- Monitor and manage the bakery’s email inbox, responding appropriately and forwarding invoices to accounts.
- Identify and implement process improvements and efficiencies, documenting practices for future sites.
- Respond to Google reviews and customer feedback, sharing feedback with the team.
- Resolve customer complaints with professionalism and care.
- Collaborate with the Social Media Manager for on-site marketing activities and team communication.
- Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
- Monitor sales and staffing costs daily against KPIs.
- Review P&L reports and implement changes to meet performance targets.
People Management:
- Lead on all people management activities including:
- Return-to-work meetings
- Reporting absences
- Managing annual leave
- Implementing performance improvement plans (PIPs) when required
- Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
- Liaise with Head Office regarding staffing performance and bakery staffing needs.
- Hold regular 1:1s with team members to support their growth, give feedback, and ensure they’re thriving.
- Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
- Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.
Weekly Work Schedule
- 5 working days per week: Tuesday through Saturday, with occasional Sundays required.
- 3 weekdays: Split between morning admin/team development work (off shift) and afternoon work on the bakery floor (on shift).
- 2 full 8-hour shifts, including one weekend shift and one closing shift.
Benefits
- A consistent work schedule with one weekend day off per week
- Access to unlimited CBT and therapy through our wellbeing provider
- Monthly performance-based bonuses
- Tips
- Free crumble
- 28 days holiday per year
- Training & development opportunities (such as First Aid training, Mental Health First Aider courses, HR mentoring).
Wage part-time: £13.85ph (+tips)
Wage full-time: £28,800 (+tips)
Benefits:
- Access to unlimited CBT and therapy through our wellbeing provider
- Referral incentive scheme of £250
Location: We are looking for new team members at our four London bakeries as we enter our busy season!
Start date: Flexible
We are looking for kind, inclusive and confident people to join our team. At Humble Crumble we want to encourage you to achieve your potential and offer experiences to learn new skills and to progress into senior roles.
The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake our delicious crumbles.
This role is an important one: you may be the first interaction that our customers will have at Humble Crumble and how you guide them through our menu and suggest different flavour combinations will impact their whole crumble eating experience. Being upbeat and giving them a smile goes a long way.
Any Humble Crumble team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.
You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).
A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.
A lover of change - we don’t like to sit still at Humble Crumble, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.
A multi-tasker - we proudly hand make everything here at Humble Crumble and need someone who can help keep the kitchen running seamlessly during busy service.
Friendly and engaging - our customers are like friends and we love to make them feel welcome. Humble Crumble should feel like home for our staff and customers.
Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!
A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.
A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?
Job Criteria:
AS A CRUMBLE ARTIST
Desired Experience:
1 years experience in a bakery or commercial kitchen helpful. Having a passion for baking and all things patisserie desired.
Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.
Thank you!
Who we need: Full-time and part-time
Location: Bicester Village
Start date: ASAP
Contract type: Fixed Term for 6 months initially
We are looking for kind, inclusive and confident people to join a new team (our first one outside of London)!
Baker / Crumble Artist: The role is a mixture of Front of House and Kitchen work. We start everyone off in the customer service role and then when you become confident in this space, we'll teach you how to bake our delicious crumbles.
Any Humble Crumble team member will be working in a fast-paced but exciting role. It requires being positive, approachable person with an eye for detail. Customer service is as important as the crumbles we serve, so the successful applicant needs to understand what makes a meaningful customer experience.
You need to be:
A people person - yes, you need to love to chat to our customers, make them feel super welcome and help them make the right crumble decision (although, we don't think there's a ‘wrong’ one).
A crumble LOVER - you love crumble and think it’s THE best dessert in the world. When you eat a crumble you think, ‘what’s missing/how can we make this better’.
A lover of change - we don’t like to sit still at Humble Crumble, we’re always working on what to do next, creating new seasonal specials, how can we improve, what hasn’t the world tasted yet and how can we give it to them.
A multi-tasker - we proudly hand make everything here at Humble Crumble and need someone who can help keep the kitchen running seamlessly during busy service.
Friendly and engaging - our customers are like friends and we love to make them feel welcome. Humble Crumble should feel like home for our staff and customers.
Detail oriented - it's vital that each crumble looks as good as it tastes and in our opinion, there's no such thing as too many toppings!
A lover of a fast paced environment - our amazing customers travel far and wide for our crumbles and will queue for hours (literally) if necessary. This means we need to work quickly and efficiently whilst maintaining our excellent standards.
A passionate foodie - how can you help our customers choose the right (there is no wrong) crumble for their palette? Can you describe flavours for someone who may never have tried our product?
Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. We believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.
How to apply:
Email your CV and cover letter to careers@humble-crumble.com and please specify you are applying for the Bicester site!
Thank you!
Salary: £31,500 (+tips)
Benefits:
- Access to unlimited CBT and therapy through our wellbeing provider
Full time contract
Location: London sites
Start date: Flexible
Humble Crumble is hiring new Supervisors for our expansion! We’re set to double in size in the next 6 months. We’ve got a young/hungry team of really nice people and we’re growing fast so there’s lots of opportunity.
You will be working with our managers to help lead a team of 10-15 enthusiastic individuals. This is a hands-on role where you will be both in the kitchen, with our customers and guiding the team.
We’re a food, beverage and, soon to be, e-commerce business that utilises tech wherever possible to improve outcomes at all levels of the business. It’s a startup type vibe except we’re a profitable bakery business.
What you will be doing:
- creating daily strategies with the manager to ensure the team know what is expected of them and we can serve as many crumble lovers as possible
- maintaining our 5* hygiene standards
- keeping on top of stock
- creating a warm, welcome and open environment
You need to be:
A genuinely good person who is open to challenges, change and a fast-paced working environment. You need to be enthusiastic about doing your work to a high standard. It does help if you love food too!
Equal Opportunity:
Humble Crumble is an equal opportunity employer. We pride ourselves in creating an environment that’s accepting of everyone no matter their background. We’re compassionate too, so if in the course of working for us you require some personal help, we offer unlimited therapy and CBT services through our mental wellness provider. This is just one example of how we take care of our own.
If you’re interested and want to learn more about the role including the work hours, location etc, please reach out.
Thank you!